See Tickets AG appreciates your interest in our website. The protection of your personal data when it is collected, processed and used during your visit to our website is important to us. We therefore operate our web activities in accordance with the laws on data protection and data security.

We base our data protection activities primarily on the legal requirements of Swiss data protection law, in particular the Federal Act on Data Protection (FADP), as well as the GDPR, the provisions of which may be applicable in individual cases. This Privacy Policy applies to all data processing in the context of our relationship with you, unless additional or specific information is provided by us.

If you provide us with personal data of other persons (e.g. family members), please ensure that these persons are aware of this privacy policy and have agreed to it. All personal data must be provided truthfully.

1. Tasks and responsibilities

The controller within the meaning of data protection law is

See Tickets AG
Thurgauerstrasse 80
CH-8050 Zurich
Switzerland

If you have any questions about data protection or wish to exercise your rights, please contact our data protection officer by sending an e-mail to the following address: dse@seetickets.ch

2. Collection and processing of personal data

We primarily process the personal data that we receive from customers, interested parties and subscribers (newsletter, etc.) in the context of our services on the website or that we collect from users when operating our website and other applications.

We process the following categories of personal data

3. Purpose and legal basis of processing

Personal data is processed exclusively for the following purposes:

• Contract fulfillment (ticket sales, customer service)
• Communication with you and processing your inquiries
• Advertising and marketing (only with your express consent)
• Ensuring our operations, in particular IT and our website
• Protecting our interests and safeguarding our claims
• Fulfillment of legal obligations
• Carrying out application procedures

Processing is based on the following legal bases:

• Contract fulfillment
• Legal obligation
• Consent
• Legitimate interest

If you have given us your consent to process your data for specific purposes, we will process your personal data within the scope of and based on this consent, unless we have another legal basis and require one. Consent that has been given can be withdrawn at any time, but this has no effect on data processing that has already taken place. The processing can then be used to fulfill our services and implement contractual measures as well as to answer inquiries. Furthermore, the processing may be based on our legitimate interest or on legal obligations.

4. Disclosure to third parties

We treat your data confidentially. We therefore only pass it on if you have expressly consented to this, if we are legally obliged or authorized to do so (e.g. as part of order data processing) or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship. In addition, we pass on your data to third parties if this is necessary or expedient in the context of the use of our portals or for the possible provision of the service requested by you.

We disclose your data to the following categories of recipients:

• Group companies
• commercial partners, such as event organizers, distributors
• subcontractors
• debt collection partners
• Service companies, e.g. transportation service providers, payment service providers, IT service providers
• marketing services

It goes without saying that we comply with the legal regulations on the transfer of personal data to third parties. If we use processors, we take suitable legal precautions and appropriate technical and organizational measures to ensure that your data is protected in accordance with the relevant statutory data protection regulations.

These recipients are predominantly located in Europe. If we transfer personal data to a country without adequate data protection, we take suitable precautions to continue to protect your personal data appropriately (e.g. by agreeing so-called EU standard clauses), by verifying that the respective companies are certified in accordance with the Data Privacy Framework (if the data recipient is based in the USA or stores the data there) or rely on the statutory exceptions, such as consent, contract processing or the establishment, exercise or enforcement of legal claims.

5. Data processing for job applications

You have the opportunity to apply for a job in our company either spontaneously or in response to a specific job advertisement. We process the personal data you provide (e.g. your name, your address, your e-mail address, the documents and certificates you submit). We use the data you provide to check your application and suitability for employment. Application documents of unsuccessful applicants will be deleted at the end of the application process, unless you explicitly agree to a longer retention period or we are legally obliged to retain them for a longer period.

6. Newsletter

We only send newsletters if you have registered for this newsletter. We require your e-mail address for registration. You can stop receiving newsletters at any time by unsubscribing via the link provided in the newsletter.

7. Ticket purchases

You can order the tickets offered on our platform via a customer account or as a guest. The fields marked with an asterisk (*) are mandatory. The other fields are optional. We require the mandatory information for order and order processing and therefore to fulfill our contractual obligations. Depending on the event, we may collect information from you about intolerances or allergies in order to allocate the appropriate catering offer to you.

As part of order processing, the service providers we use (such as carriers and payment service providers) receive the necessary data for order and order processing. The payment service provider selected by you is responsible for your payment data. The data protection provisions of the respective provider of the online payment system also apply.

If you process an order via your customer account, we store all information about your current and previous purchases on the basis of our legitimate interests in optimizing our offer. We use this information for marketing and analysis purposes.

8. Online account

You can register with us for personalized services, to process inquiries and to order and track tickets. The fields marked with an asterisk (*) are mandatory. The other fields are optional. The mandatory information is required in order to provide you with password-protected direct access to your inventory data stored with us and to process your request.

You have the option to close your online account at any time. You can change or delete your data at any time. If the personal data is required to fulfill a contract or to carry out pre-contractual measures, premature deletion of the data is only possible insofar as contractual or legal obligations do not prevent deletion.

9. Contacting us

When you contact us (e.g. by contact form, e-mail or telephone), the personal data you provide will be processed by us in order to answer your request and to contact you. Which data is collected in the case of a contact form can be seen from the respective form. Mandatory information required to process the request is marked separately. You can object to this data processing at any time by sending your objection to dse@seetickets.ch.

10. Social media presence

We maintain social media profiles on Facebook, X and Instagram.

If you click on the icon of the respective social network on our website, you will be automatically redirected to our profile in the respective network. This establishes a direct connection between your browser and the server of the respective social network. As a result, the network receives the information that you have visited our website with your IP address and clicked on the link.

If you click on a link to a network while you are logged into your user account with the network in question, the content of our website can be linked to your profile so that the network can assign your visit to our website directly to your account. If you want to prevent this, you should log out before clicking on the relevant links. A connection between your access to our website and your user account takes place in any case if you log in to the respective network after clicking on the link. The respective provider is responsible under data protection law for the associated data processing. Please therefore refer to the information on the network's website.

The data you enter on our social media profiles will be published by the social media platform and will not be used or processed by us for any other purpose at any time. However, we reserve the right to delete content should this be necessary. We may communicate with you via the social media platform.

This is based on your and our legitimate interest in communicating with each other in this way.

Please be aware that the operator of the social media platform uses web tracking methods. Web tracking, over which we have no influence, can also take place regardless of whether you are logged in or registered with the social media platform.

More detailed information on data processing by the provider of the social media platform can be found in the privacy policy of the respective provider:

11. Retention periods

We only store your personal data for as long as is necessary to carry out the processing described in this privacy policy within the scope of our legitimate interest.

In the case of contractual data, storage is prescribed by statutory retention obligations. Requirements that oblige us to retain data arise from the provisions on accounting and tax law. According to these regulations, business communication, concluded contracts and accounting documents must be stored for up to 10 years. If we no longer need this data to perform the services for you, the data will be blocked. This means that the data may then only be used if this is necessary to fulfill retention obligations or to defend and enforce our legal interests. The data will be deleted as soon as there is no longer an obligation to retain it and there is no longer a legitimate interest in retaining it.

12. Data security

We take appropriate technical and organizational security precautions to protect your data from unauthorized access and misuse. These security measures include IT and network security solutions, encryption of data carriers and transmissions, access controls and restrictions, issuing of instructions, confidentiality agreements and controls. We regularly review our security measures and adapt them to the state of the art. We also oblige our contract processors to take appropriate security measures. However, security risks cannot generally be completely ruled out; residual risks are unavoidable.

13. Your rights

If the legal requirements are met, you have the following rights as a person affected by data processing:

Right to information: You have the right to request access to your personal data stored by us at any time and free of charge if we are processing it. This gives you the opportunity to check what personal data we process about you and whether we process it in accordance with the applicable data protection regulations.

Right to rectification: You have the right to have incorrect or incomplete personal data rectified and to be informed of the rectification. In this case, we will also inform the recipients of the data concerned about the adjustments we have made, unless this is impossible or involves disproportionate effort.

Right to erasure: You have the right to have your personal data erased under certain circumstances. In individual cases, particularly in the case of statutory retention obligations, the right to erasure may be excluded. In this case, the data may be blocked instead of erased if the conditions are met.

Right to restriction of processing: You have the right to request that the processing of your personal data be restricted.

Right to data portability: You have the right to receive the personal data that you have provided to us free of charge in a readable format or to request that it be transferred to another controller.

Right to object: You can object to data processing at any time, particularly in the case of data processing in connection with direct marketing (e.g. marketing e-mails).

Right to withdraw consent: You have the right to withdraw your consent at any time. However, processing activities based on your consent in the past will not become unlawful as a result of your withdrawal.

Right to further information: You have the right to receive further information on request that is necessary for the exercise of these rights.

Automated individual decisions: You have the right to express your point of view on automated individual decisions and to request that the decision be reviewed by a natural person.

Right to lodge a complaint: You have the right to lodge a complaint with a competent supervisory authority, e.g. against the way in which your personal data is processed. 

Please note that conditions, exceptions or restrictions apply to these rights (e.g. if we are obliged to store or process certain data, have an overriding interest in doing so (insofar as we are permitted to rely on this) or need it to assert claims). We will inform you accordingly if necessary.

14. Changes to this privacy policy

We expressly reserve the right to amend or change this privacy policy at any time. The version published on our website shall apply.